Frequently Asked Questions
What are your rates?
Click here, enter your dates, and select “Check Availability” to see current rates. We offer the same rate to everyone and do not discount for memberships such as AAA or AARP.
Book direct and save. When you book direct with us, you avoid the service, cleaning, and reduced-parking fees that come with third-party sites like Airbnb, Booking.com, Expedia, and VRBO.
What's the check-in process?
You will receive a detailed email the night before your check in with a link to your guest portal, which includes all information for checking in and any other information you should need during your stay. Should you have any questions, you can always reach us by phone.
When is check-in and check-out?
Check-in begins at 4:00 PM daily; check-out is at 11:00 AM. Early check-in at 1:00 PM is available for a $50 fee and can be selected when booking or by emailing the inn. We do not offer late check-outs. All check-ins and check-outs are performed remotely, as we do not have a traditional front desk.
How many guests can each studio accommodate?
Occupancy varies by studio: our Superior King and Private Entrance Deluxe King studios each accommodate two adults plus one infant, and our Penthouse Studio accommodates up to three adults plus one infant. See each room’s page for full details.
Are you pet friendly?
Our Private Entrance Deluxe King Studios & Standard King Studio are dog friendly only (sorry, no cats). The dog fee is $50/night per dog, two dogs max, with no weight limit. Select “Traveling With a Dog” at checkout when booking that room. Our other studios are not pet friendly.
Dogs are never permitted on furniture or in beds and may not be left unattended in apartments during quiet hours. Guests who arrive with unannounced pets will incur a $500 penalty fee.
Do you offer parking?
For direct bookings, we provide one complimentary vehicle space at our on-site lot. Guests with multiple cars will need to park additional vehicles on the street or at the High Hanover Garage, 1/2 block away.
Do you have quiet hours?
For the enjoyment of all our guests, quiet hours run from 9:00 PM to 7:00 AM daily — no loud TVs, amplified music, gatherings, or unattended dogs. Guests must respect this policy or may be asked to leave early.
Do you have air conditioning?
Each studio has dedicated central air conditioning and heating specific to that room. There is no shared air between apartments for the safety and comfort of our guests and staff.
Do you offer daily housekeeping?
All of our apartments are “housekeeping units,” meaning daily housekeeping is not provided. Your room is equipped with housekeeping supplies and you’ll have access to a washer and dryer during your stay. If you need additional amenities such as toiletries or paper products, simply contact your personal concierge.
What is your cancellation policy?
Booked via our website: refund of deposit (less a 10% service fee, or $50, whichever is greater) with 14+ days’ notice prior to arrival. Reservations cancelled less than 14 days before arrival are non-refundable.
Booked via a third party (Airbnb, Booking.com, VRBO, Hotel Tonight, Expedia, etc.): the entire stay is fully non-refundable, with no exceptions.
Can I reserve the entire inn for a private event?
Yes! The Inn Downtown is available for full-property buyouts, offering an exclusive and private setting for weddings, family gatherings, corporate retreats, and other special occasions. Contact us to discuss availability and create a customized stay for your group.